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Posted on Lisa Russ2025-10-06Trustindex verifies that the original source of the review is Google. I would like to express my sincere gratitude to Matt for his exceptional service. He exceeded his responsibilities by adding a heat pump to my home purchase. Without prior acquaintance, he took the initiative to visit the property and assess the job requirements. On the same day, he contacted me to confirm that he could complete the task within a few hours, providing a reasonable price. I was delighted not only by the affordability but also by his ability to schedule the work for the following week. After searching for a month for someone to undertake this project, I encountered numerous companies unwilling to travel to my area. However, Matt not only accepted the job but also executed it with remarkable skill and efficiency, all while keeping costs manageable. I wholeheartedly recommend him and his company to anyone seeking honesty, quality workmanship, and a customer-first approach. Thank you, Matt, for your outstanding support "Lisa Russ"Posted on Brianne Hess2025-10-06Trustindex verifies that the original source of the review is Google. Matt and his team are amazing! Extremely professional and meticulous in their work. Matt is fast at addressing issues and accommodating when it comes to scheduling, even going as far as making weekend visits. His installation techniques and HVAC knowledge are something to be proud of! Best in LaFollette! Matt has faith in his units, and I have faith in Matt.Posted on Josiah Name2025-09-26Trustindex verifies that the original source of the review is Google. Scheduling was very simple and the person organizing dispatch was courteous. The technician was professional in appearance and behavior. Initially we had scheduled for an annual maintenance which was quoted at $199 but as it turned out we were having problems with our evaporator coil freezing so that was reduced to a diagnostic service call for only $80; that was my mistake for scheduling it as an annual checkup as opposed to a service call so I don't know that the tech was prepared to do cleaning and/or repairs. He did inspect the equipment however, after finding our return vents suboptimal are evaporator coil clogged and potentially a bad capacitor and dirty fan blades and our outdoor condenser was reportedly " very loud but in operable condition with no leaks in the system" he was adamant that we either spend several thousand dollars having them clean the air handler and replacing some maintenance Parts such as the capacitor, cleaning the fan, and replacing the evaporator coil which involves evacuating the coolant, cutting out the evaporator coil from the copper lines and resetting a new evaporator coil in its place. Alternatively we were offered the option to replace the outdoor condenser and the indoor Handler with some modifications being made to the ductwork to improve return air for approximately $9,000. I disassembled the air handler and cleaned the fan and had a technician from another local company come out and look at the system. they disassembled and cleaned the evaporator coil without having to cut the lines and then rechecked the pressures at the condenser and found the improvements in aiflow had raised pressures at the condenser and solved our freezing problem, he also took the time to evaluate our duct work and while not optimal for an older house the system setup is quite common and should be more than sufficient for the requirements of the air handler furthermore they offered to help us find appropriate filters for the returns to prevent the evaporator coil from getting clogged in the future and advised on appropriate filters to use at the air handler. they evaluated the condenser and found that it was no louder than normal and in good working order. How *long* it stays working... we'll see EDIT: after having a discussion with the owner Matt, I understand his point of view about wanting to remove the coil to clean it to prevent potential liability for damage to the lines that looked likely to occur. The options that he gave us a replacing components versus replacing the entire system were reasonable and allowed us to pick from within our interests and budget. It was not high pressure sales pitch or anything like that. but as always folks, if money is tight a second opinion on such a big project never hurts.Posted on Kristopher Herring2025-09-14Trustindex verifies that the original source of the review is Google. These guys are professional, and truly do everything to provide the best service. Very knowledgeable and not afraid to spread that knowledge with you. Matt is an excellent guy and I look forward to having more work done soon!Posted on Pamela Olivio2025-09-10Trustindex verifies that the original source of the review is Google. Very professional and works very good and cleans up. Would recommend them very highly.Posted on Eric Eyink2025-09-02Trustindex verifies that the original source of the review is Google. Thermostat Heating and Cooling were awesome to work with. Did exactly what they said they were going to do when they said they were going to do it. Highly recommend them for any HVAC needs.Posted on Sydney Anne2025-08-26Trustindex verifies that the original source of the review is Google. A big thank you to Matt and his crew! They were a pleasure to work with -- friendly, professional, informative, and efficient. Great customer service, work was done well and quickly, and all at a reasonable price.Posted on Lloyd Hicks2025-08-20Trustindex verifies that the original source of the review is Google. Fast and friendly service,diagnosed the problem in 10 minutes.Same day service tooPosted on Bob Schloemer2025-08-17Trustindex verifies that the original source of the review is Google. Excellent service from TH&C! Our A/C wasn't working when we arrived at Norris Lake and had guests for the weekend. Matt took the time on a Saturday to get our A/C working. Highly recommend.
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Comprehensive HVAC Solutions for [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b]
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Frequently Asked Questions
Why is my furnace blowing cold air in [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b]?
A furnace blowing cold air in [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b] usually stems from a few common issues. First, check your thermostat setting — make sure it is set to “heat” and the fan is set to “auto” rather than “on.” A dirty air filter can restrict airflow and cause the heat exchanger to overheat, triggering a safety shutdown. Another frequent cause is a faulty flame sensor, which our technicians commonly replace during furnace flame sensor replacement in [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b]. If your furnace is older, the ignitor may be weak and not consistently lighting the burners. Since [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b] winters can dip well below freezing, a furnace that is not heating properly is not just uncomfortable — it can become a safety issue. If basic troubleshooting does not resolve the problem, call us right away.
How often should I schedule AC maintenance in [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b]?
Most manufacturers and our team recommend scheduling air conditioning maintenance twice a year in [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b]— once in early spring before the cooling season kicks in, and once in early fall. Spring tune-ups allow us to catch issues like low refrigerant, dirty coils, or failing capacitors before they leave you sweltering in July. Fall checkups prepare your system for the off-season and let us address any problems while cooling is still available as a backup. For homeowners with heat pump systems that run year-round, a single comprehensive maintenance visit in fall is often sufficient. Regular maintenance extends your system’s lifespan, keeps efficiency high, and gives you peace of mind through Campbell County’s hot, humid summers.
What are the most effective ways to improve indoor air quality in my [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b] home?
Indoor air quality improvements for [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b] homes typically start with three strategies: controlling humidity, upgrading air filtration, and reducing contaminant sources. Campbell County’s humid climate makes whole-home dehumidifiers valuable for many homeowners, especially in basements and crawl spaces. Upgrading from standard fiberglass filters to pleated media filters or electronic air cleaners captures more allergens and particles. Addressing sources means fixing water leaks that promote mold growth, using range fans when cooking, and keeping pet dander controlled through regular cleaning. For homes with older ductwork, scheduling air duct inspection in [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b] can reveal hidden dust, debris, or biological growth that is degrading your air quality from inside the vents.
What should I look for when hiring a mechanical contractor for my [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b] business?
When evaluating a mechanical contractor in [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b], look for proper licensing and insurance coverage as a baseline — any reputable commercial HVAC company should carry both. Ask about their experience with your specific building type and equipment brand. Request references from similar commercial projects in Campbell County or the surrounding area. Confirm they offer preventive maintenance programs, since reactive repair calls are far more expensive than scheduled upkeep for complex commercial systems. Get detailed proposals that cover the scope of work, materials, timeline, and warranty terms. A thorough contractor will perform a site assessment before providing pricing, not simply give a quote over the phone for a project they have not inspected.
How much does a heat pump cost to install in the [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b]area?
Heat pump installation costs in [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b] vary based on system size, efficiency rating, and whether you are replacing an existing unit or installing in a new location. On average, a properly sized residential heat pump installation runs between $7,500 and $14,000 before any rebates or incentives. Heat pumps typically cost more upfront than conventional AC units, but they provide both heating and cooling, which saves money over time. [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b] homeowners may qualify for TVA efficiency rebates and federal tax credits that offset the initial investment significantly. We provide detailed, written estimates after evaluating your home’s size, insulation, and existing ductwork so you know exactly what to expect. Financing options are available for qualifying customers.
Request a Free Quote in [rank_assassin_nb_locationname lc_id=9d1762bf-4e66-4dc3-ba63-b3692c8e96f4 nb_id=253429a4-5512-4048-b553-bdb553e4c93b]
Tell us a little about your home and what’s going on with your HVAC system. A member of the ThermoSTAT team will get back to you with honest answers, clear pricing, and a service window that works for your schedule.


