When your furnace breaks down in the middle of winter, ThermoSTAT Heating & Cooling responds fast. We offer emergency furnace repair across northeast Tennessee so your family stays warm and safe.
A broken furnace in January is more than an inconvenience—it is a safety risk. Our team answers emergency calls, diagnoses the problem quickly, and gets your heat restored. You call us, we show up, we fix it.
Posted on Lisa Russ2025-10-06Trustindex verifies that the original source of the review is Google. I would like to express my sincere gratitude to Matt for his exceptional service. He exceeded his responsibilities by adding a heat pump to my home purchase. Without prior acquaintance, he took the initiative to visit the property and assess the job requirements. On the same day, he contacted me to confirm that he could complete the task within a few hours, providing a reasonable price. I was delighted not only by the affordability but also by his ability to schedule the work for the following week. After searching for a month for someone to undertake this project, I encountered numerous companies unwilling to travel to my area. However, Matt not only accepted the job but also executed it with remarkable skill and efficiency, all while keeping costs manageable. I wholeheartedly recommend him and his company to anyone seeking honesty, quality workmanship, and a customer-first approach. Thank you, Matt, for your outstanding support "Lisa Russ"Posted on Brianne Hess2025-10-06Trustindex verifies that the original source of the review is Google. Matt and his team are amazing! Extremely professional and meticulous in their work. Matt is fast at addressing issues and accommodating when it comes to scheduling, even going as far as making weekend visits. His installation techniques and HVAC knowledge are something to be proud of! Best in LaFollette! Matt has faith in his units, and I have faith in Matt.Posted on Josiah Name2025-09-26Trustindex verifies that the original source of the review is Google. Scheduling was very simple and the person organizing dispatch was courteous. The technician was professional in appearance and behavior. Initially we had scheduled for an annual maintenance which was quoted at $199 but as it turned out we were having problems with our evaporator coil freezing so that was reduced to a diagnostic service call for only $80; that was my mistake for scheduling it as an annual checkup as opposed to a service call so I don't know that the tech was prepared to do cleaning and/or repairs. He did inspect the equipment however, after finding our return vents suboptimal are evaporator coil clogged and potentially a bad capacitor and dirty fan blades and our outdoor condenser was reportedly " very loud but in operable condition with no leaks in the system" he was adamant that we either spend several thousand dollars having them clean the air handler and replacing some maintenance Parts such as the capacitor, cleaning the fan, and replacing the evaporator coil which involves evacuating the coolant, cutting out the evaporator coil from the copper lines and resetting a new evaporator coil in its place. Alternatively we were offered the option to replace the outdoor condenser and the indoor Handler with some modifications being made to the ductwork to improve return air for approximately $9,000. I disassembled the air handler and cleaned the fan and had a technician from another local company come out and look at the system. they disassembled and cleaned the evaporator coil without having to cut the lines and then rechecked the pressures at the condenser and found the improvements in aiflow had raised pressures at the condenser and solved our freezing problem, he also took the time to evaluate our duct work and while not optimal for an older house the system setup is quite common and should be more than sufficient for the requirements of the air handler furthermore they offered to help us find appropriate filters for the returns to prevent the evaporator coil from getting clogged in the future and advised on appropriate filters to use at the air handler. they evaluated the condenser and found that it was no louder than normal and in good working order. How *long* it stays working... we'll see EDIT: after having a discussion with the owner Matt, I understand his point of view about wanting to remove the coil to clean it to prevent potential liability for damage to the lines that looked likely to occur. The options that he gave us a replacing components versus replacing the entire system were reasonable and allowed us to pick from within our interests and budget. It was not high pressure sales pitch or anything like that. but as always folks, if money is tight a second opinion on such a big project never hurts.Posted on Kristopher Herring2025-09-14Trustindex verifies that the original source of the review is Google. These guys are professional, and truly do everything to provide the best service. Very knowledgeable and not afraid to spread that knowledge with you. Matt is an excellent guy and I look forward to having more work done soon!Posted on Pamela Olivio2025-09-10Trustindex verifies that the original source of the review is Google. Very professional and works very good and cleans up. Would recommend them very highly.Posted on Eric Eyink2025-09-02Trustindex verifies that the original source of the review is Google. Thermostat Heating and Cooling were awesome to work with. Did exactly what they said they were going to do when they said they were going to do it. Highly recommend them for any HVAC needs.Posted on Sydney Anne2025-08-26Trustindex verifies that the original source of the review is Google. A big thank you to Matt and his crew! They were a pleasure to work with -- friendly, professional, informative, and efficient. Great customer service, work was done well and quickly, and all at a reasonable price.Posted on Lloyd Hicks2025-08-20Trustindex verifies that the original source of the review is Google. Fast and friendly service,diagnosed the problem in 10 minutes.Same day service tooPosted on Bob Schloemer2025-08-17Trustindex verifies that the original source of the review is Google. Excellent service from TH&C! Our A/C wasn't working when we arrived at Norris Lake and had guests for the weekend. Matt took the time on a Saturday to get our A/C working. Highly recommend.
Our process keeps things simple so you get your heat back fast. When you call, we send a trained technician to your home right away.
First, we check the furnace and find exactly what went wrong. We do not guess—our technicians use experience and the right tools to diagnose the issue correctly. Then we explain the problem and give you an upfront price before we start any work. No surprise charges.
We use quality replacement parts built to last. Once we finish the repair, we test the furnace to make sure everything runs safely and your home warms up properly. Our goal is to leave your furnace working better than before the breakdown.
For issues beyond repairs, we also offer furnace not heating repair diagnostics and full furnace repair services to restore your system. If your furnace runs on gas, our gas furnace repair specialists know how to handle fuel-related problems safely.
We diagnose and fix cooling issues quickly, so you stay comfortable without long wait times.
Every system we install or service is chosen to fit your home’s size and cooling needs.
We’re proud to serve northeast Tennessee with dependable service and long-term customer relationships.
We’ve built our service approach around what homeowners actually need: clear communication, fair pricing, and quality work that holds up over time. Every job follows the same trusted steps from start to finish.
We present clear options and an up-front price so you can make the right call with full confidence — no pressure and no surprises.
Our certified technicians install your system to manufacturer specification and verify full performance before we leave the job site.
We check in after the install to confirm everything is running smoothly and answer any follow-up questions you may have.
From routine maintenance to emergency repairs and full system installations, we offer a complete range of heating and cooling services. Click any service below to learn more.
Northeast Tennessee’s challenging climate demands reliable heating solutions that can handle everything from mild autumn evenings to harsh winter storms. Our comprehensive heating services ensure your family stays comfortable throughout the region’s unpredictable weather patterns. Whether you’re dealing with an aging system in Johnson City or need a complete upgrade in Kingsport, we provide expert solutions tailored to the unique demands of Appalachian living.
From traditional gas furnace installation to modern heat pump systems, we understand that each home has specific heating requirements based on elevation, insulation, and local utility availability. Our certified technicians are equipped to handle everything from emergency breakdowns during ice storms to planned system replacements that improve energy efficiency and reduce monthly costs.
The mountainous terrain of northeast Tennessee creates unique heating challenges, including varying elevations that affect system performance and accessibility issues that require specialized equipment and expertise. We’re familiar with local building codes and utility requirements, ensuring every installation meets regional standards while maximizing performance and longevity in our demanding climate conditions.
Complete climate control solutions across northeast Tennessee require expertise that goes beyond basic heating and cooling repairs. Our full-service HVAC approach addresses the complex environmental challenges of the region, from humid summers that strain cooling systems to winter temperature swings that test heating equipment reliability. We provide comprehensive system design, installation, and maintenance services that keep your indoor environment comfortable year-round.
Advanced diagnostic capabilities allow us to identify efficiency issues before they become costly problems, while our preventive maintenance programs extend equipment life and maintain optimal performance. Whether you need smart thermostat installation for better control or heat pump repair to restore efficient operation, our technicians bring decades of combined experience to every service call.
The diverse housing stock throughout the region, from historic homes in downtown areas to new construction in developing neighborhoods, requires flexible solutions and creative problem-solving. Our team understands local architectural styles, common system configurations, and the unique challenges presented by both older and newer construction methods, ensuring appropriate solutions for every property type.
When your furnace fails during northeast Tennessee’s unpredictable winter weather, expert repair services become essential for maintaining home comfort and safety. Our specialized furnace repair team understands the critical nature of heating system failures, especially during the region’s frequent temperature drops and occasional severe weather events that can leave families without heat for extended periods.
Comprehensive diagnostic services identify problems quickly and accurately, whether you’re dealing with heating issues, blower motor problems, or heat exchanger concerns. Our technicians carry extensive parts inventory and specialized tools necessary for same-day repairs on most major furnace brands, minimizing downtime and restoring comfort quickly.
The mountainous geography and varying elevations throughout the region create unique operational stresses on heating equipment, from altitude-related combustion adjustments to accessibility challenges that require specialized service approaches. We’re equipped to handle repairs in difficult locations while maintaining safety standards and ensuring proper system operation. Our experience with both gas and electric systems means we can service any furnace type commonly found in local homes.
Northeast Tennessee’s humid summers and variable spring and fall temperatures create demanding conditions for air conditioning systems, requiring specialized repair expertise that understands regional climate patterns. Our emergency response capabilities ensure rapid restoration of cooling comfort when systems fail during peak demand periods, preventing heat-related discomfort and potential health concerns for vulnerable family members.
Advanced troubleshooting techniques quickly identify issues ranging from refrigerant problems to compressor failures, while our comprehensive parts inventory enables same-day repairs on most residential systems. Whether dealing with cooling performance issues or complete system breakdowns, our certified technicians bring the expertise necessary to restore reliable operation quickly and efficiently.
The region’s diverse housing types, from historic homes with retrofitted systems to new construction with modern equipment, require flexible repair approaches and extensive technical knowledge. High humidity levels throughout the area place additional stress on cooling equipment, making regular maintenance and prompt repairs essential for preventing costly breakdowns. Our team understands these local challenges and provides solutions that address both immediate repair needs and long-term system reliability in our demanding climate.
Get answers to the most common questions about our HVAC services. Still have questions? Reach out to our team — we are happy to help.
Reliable service, honest pricing, and certified technicians — here’s what sets our team apart and why customers come back to us year after year.
A properly sized unit cools every room evenly, avoiding hot spots and cold drafts throughout your home.
When your AC matches your home’s square footage and insulation, it doesn’t need to overwork, helping you save on energy costs.
Oversized systems cycle on and off too often, while undersized ones run constantly. Both lead to faster wear and tear.
Correctly sized units remove humidity effectively, keeping your indoor air more comfortable during northeast Tennessee’s humid summers.
Proper sizing means less strain on the compressor and other key components, minimizing breakdowns and repair costs.
Have a question or need to schedule service? Fill out the form below and a member of our team will reach out to you with next steps.